Refund & Cancellation Policy

Overview

This page explains your cancellation rights and how to request a refund. If you are a UK consumer, you have statutory rights that cannot be waived or reduced by these policies.

1. Statutory 14-Day Right to Cancel (UK Consumers)

If you are a consumer resident in the United Kingdom, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel any subscription contract within 14 days of purchase (the "cooling-off period"), without giving a reason.

If we began providing the Service immediately at your request (which we do by default), your right to a full refund may be reduced pro-rata for the portion of the service already delivered, or may be lost entirely if the service has been fully performed within the cooling-off period. You will have been informed of this when you checked out.

To exercise this right, you must notify us clearly before the 14-day period expires. Use the cancellation form below, or email us directly.

2. How to Cancel Your Subscription

You can cancel your paid subscription at any time via either method:

• In-app: Settings → Account → Manage Subscription → Cancel.
• Email: Send a clear written notice to support@decryptr.ai including your name and account email address.
• Cancellation form: Use the form below.

Cancellation takes effect at the end of your current billing period. You retain access to paid features until that date. If you are within the 14-day cooling-off period and entitled to a full refund, cancellation takes effect immediately.

3. Refund Eligibility

• Within 14 days of purchase (cooling-off): You may be entitled to a full or partial refund depending on whether you have waived your cooling-off right by requesting immediate access. See §1 above.
• After 14 days: Subscription fees are generally non-refundable after the cooling-off period. Refunds after this period are assessed on a case-by-case basis at our discretion — contact support.
• Billing errors: If you were charged incorrectly (duplicate charge, charge after cancellation, etc.), contact us within 30 days for a full refund of the erroneous amount.
• Crypto payments: Crypto payments are non-refundable once confirmed on-chain, except in cases of billing error.

4. Refund Processing

Approved refunds are processed within 14 days of our confirmation, using the original payment method. Bank and card processing times may vary. For Stripe payments, refunds typically appear within 5–10 business days.

5. Cancellation Form

Complete the form below to submit a cancellation or refund request. We will acknowledge your request within 2 business days.

6. Contact

For refund or cancellation queries: support@decryptr.ai

We aim to resolve all requests within 14 days.