Support
How to get help with the Decryptr API, what to include in a request, and the response time on each plan.
Write to [email protected] with "API" at the start of the subject.
Include:
- The
X-Request-Idfrom the response, or therequest_idfrom the error body. - The endpoint and the parameters you sent.
- The time it happened, with the timezone.
- The first characters of the key (the part shown on Your API keys). Never send a whole key. If you have, revoke it.
Response times
| Plan | Support | First reply |
|---|---|---|
| Developer | Docs and community | Best effort |
| Starter | Within 2 working days | |
| Pro | Within 1 working day | |
| Business | Email, priority | Within 8 working hours |
| Enterprise | Named contact | As agreed in the contract |
Working days are Monday to Friday, UK time, excluding bank holidays.
Community
Ask other developers and the team on the Decryptr Discord.
Security issues
If you find a security problem in the API, email [email protected] with "Security" in the subject. Do not test against other people's data or keys.
Account and billing
Billing, plan changes and invoices are handled from your Decryptr account. For anything you cannot do there, email support with the email address on the account.